Returns & Refunds
- You can return any item within 14 days of delivery for a full refund or an exchange.
- A free prepaid return label is included in every parcel, so returning by post costs you nothing. No restocking fees.
- Refunds are issued to your original payment method within 14 days of us receiving your return.
- Items must be returned new and unused, in the condition you received them. You may handle an item as you would in a shop.
- Faulty or damaged on arrival? Contact us within 30 days of delivery for a free replacement or full refund.
Last updated: October 2026
Quick policy overview
You can return any item within 14 days of delivery for a full refund or an exchange.
A free prepaid return label is included in every parcel — you don't need to ask for one.
Refunds are issued to your original payment method within 14 days of us receiving your return.
Prefer a different item? Exchanges are accepted, subject to availability.
We never charge restocking fees.
Faulty or damaged on arrival? Contact us within 30 days of delivery for a free replacement or full refund.
Our Return Promise
You can return any item within 14 days of delivery for a full refund or an exchange.
A free prepaid return label is included in every parcel, so returning by post costs you nothing. No restocking fees.
You do not need to give a reason. Defective and non-defective items are both accepted. To request a return or exchange, email support@shedscape.co.uk with your order number, then post the item back using the free label.
Contacting Us First
We recommend emailing support@shedscape.co.uk with your order number before you send a return, so we can look out for it. This is recommended, not required.
Returns address: 1 Holy Cross Cl, Liverpool, Merseyside, L3 2EP, United Kingdom.
Orders are packed and dispatched by our UK fulfilment partner. Our Liverpool address is for correspondence and returns.
How returns work
- Step 1
Pack Your Item
Pack the item securely, ideally in its original packaging. Include your order number.
- Step 2
Attach the Free Label
Use the free prepaid return label included in your parcel. There is nothing to pay.
- Step 3
Send It by Post
Drop the parcel off at the carrier point shown on the label.
- Step 4
Refund or Exchange
Refunds are issued to your original payment method within 14 days of us receiving your return.
Return Conditions
- Returned within 14 days of delivery
- Item is new and unused
- Returned in the condition you received it — you may handle it as you would in a shop
- Original packaging included where possible
Items must be returned new and unused, in the condition you received them. You may handle an item as you would in a shop.
Faulty or Damaged Items
- Faulty or damaged on arrival? Contact us within 30 days of delivery for a free replacement or full refund.
- Please include a photograph of the fault or damage so we can help quickly.
- This does not affect your statutory rights under the Consumer Rights Act 2015.
Refund Policy
Refunds are issued to your original payment method within 14 days of us receiving your return.
Refunds include the full price you paid. Delivery is free, so there are no delivery charges to deduct, and we never charge restocking fees.
Depending on your bank, it can take a further 3–5 business days for the funds to appear in your account.
- 01Return Posted
- 02Return Received
- 03Refund Issued
- 04Funds in Your Account
Product Exchanges
Exchanges are accepted within 14 days of delivery, subject to availability. Send the item back with the free return label included in your parcel and tell us which item you would like instead.
Need Help With A Return?
Our UK support team answers emails Monday to Friday, 9:00 AM to 5:00 PM, usually within one business day.
Find an answer quickly
Email or call our UK support team with any question about a return.
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